Privacy Policy
Gumleaf Gourmets is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform, participate in our culinary events, or utilise our services. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for data subjects in the European Economic Area, where applicable.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you provide when you register for a class, book a private dining experience, sign up for a newsletter, make an enquiry, or participate in a survey. This may include your name, contact details (email address, phone number, physical address), dietary requirements, payment information, and any other information you choose to provide related to our culinary education & tourism services.
- Usage Data: We automatically collect information about how you interact with our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how our services are used and improve user experience.
- Information from Third Parties: In some instances, we may receive information about you from third-party partners, such as booking platforms or marketing services, in compliance with their privacy policies and applicable laws.
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide our culinary education & tourism services, including processing bookings for hands-on cooking classes, professional development for chefs, private dining experiences, culinary tour planning, food photography workshops, gastronomic event catering, bush tucker experiences, and wine pairing seminars.
- Communication: To communicate with you regarding your bookings, enquiries, provide updates about our services, and send promotional materials that may be of interest to you, where you have consented to receive such communications.
- Payment Processing: To process payments for our services.
- Improvement of Services: To understand and analyse how our services are used, conduct research, develop new features, and enhance the overall user experience on our online platform.
- Safety and Security: To ensure the safety and security of our online platform and protect against fraudulent or illegal activities.
- Compliance: To comply with legal obligations and respond to lawful requests from public authorities.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, IT service providers, and marketing agencies. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may disclose your personal information to other third parties with your explicit consent.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorised access, use, alteration, or disclosure. This includes technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request the deletion of your personal data under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection to Processing: The right to object to the processing of your personal data under certain conditions.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, personalize content, and for advertising purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
Links to Other Websites
Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us:
Gumleaf Gourmets
315 Flinders Lane, Building B, Unit 2B,
Melbourne, VIC, 3000, Australia